Why Singaporeans Are Avoiding Cheap Smart Locks — And How Xeno Prevents These Issues
Smart locks are designed to make life easier — no keys, no fumbling, just seamless access. Yet, a recent CNA report highlighted a reality many Singaporeans are experiencing: when a digital lock fails, convenience instantly turns into frustration.
Some homeowners are even ditching smart locks entirely and returning to traditional keys. But the root of the problem is not the technology itself — it’s the quality of the lock, the installer, and the after-sales support.
At Xeno, we believe smart locks should give you confidence, not problems. Here’s what the CNA report revealed, and how Xeno solves these issues.
1. The Rise of Faulty Low-Cost Smart Locks
CNA highlighted that many Singapore locksmiths are receiving more calls about faulty smart locks, especially cheaper models from overseas OEM manufacturers.
These locks are widely available online — sometimes for as low as S$100 — but low price often comes with hidden costs:
- Weak internal components
- Poor circuit quality
- Slow or inconsistent fingerprint and face recognition
- Software bugs
- Short product lifespan
When failures occur, it usually happens without warning — a dead battery, a jammed motor, or a lock that refuses to connect.
How Xeno Does It Differently
Xeno does not use no-brand OEM parts.All Xeno digital locks:
- Are built with Singapore-appropriate specifications
- Use high-quality internal motors and PCBs
- Come with stable firmware
- Undergo quality checking before installation
- Include warranties and local support teams
Smart locks aren’t the issue — cheap smart locks are.
2. Poor Installation Leads to System Failures
CNA also reported that badly installed locks are one of the top causes of breakdowns.
Common installation problems include:
- Misaligned brackets
- Loose wiring
- Wrong type of lock installed for the door
- Door not properly calibrated
- Gate–door sync issues (very common with cheaper sets)
How Xeno Does It Differently
Xeno provides trained, in-house installers, not freelancers.
This ensures:
- Proper door alignment
- Clean wiring
- Calibration for palm, face, fingerprint, PIN, and app
- Gate–door synchronization support (for compatible models)
- Testing before handover
A good lock becomes a bad experience if installation is poor — which is why Xeno treats installation as part of the product.
3. Remote Lockouts Due to Manufacturer Disputes
One of the most alarming cases mentioned in the CNA report involved over 50 Singaporeans being locked out when their smart locks were remotely disabled after a dispute between a distributor and a Chinese manufacturer.
This happens mostly with:
- Private label OEM brands
- Online-only sellers
- Locks that rely on overseas servers
- No control over cloud system security
How Xeno Protects You
Xeno works only with reliable, reputable manufacturers with stable software ecosystems.
This means:
- No third-party remote shutdown
- No server-related lockouts
- Secure app control
- Full control stays with the homeowner
Your door should never be at risk because of a vendor dispute — and with Xeno, it won’t be.
4. No After-Sales Support = Costly Repairs
CNA emphasised that online sellers rarely offer after-sales support.So when the lock fails:
- Response may take weeks
- Parts are unavailable
- No technician in Singapore
- Sometimes the entire lock — or even the door — must be replaced
This turns a S$100 lock into a S$600–S$1,000 headache.
How Xeno Gives You Real Support
Every Xeno lock comes with:
- 2+1 year warranty
- Local service team
- Fast response
- On-site inspection
- Replacement parts available in Singapore
- 24/7 Emergency hotline support
Support is what makes a smart lock truly secure.
5. Expert Advice: Buy From Reputable Brands
According to the CNA video, experts recommend:
- Choosing a reputable brand
- Ensuring local support
- Keeping software updated
- Avoiding unknown OEM models
This is exactly what Xeno focuses on: quality, reliability, and long-term support.
Smart Locks Aren’t Failing — Cheap Ones Are
Smart locks with proper engineering and proper support remain one of the best ways to secure your home.The issues highlighted in the CNA report are real — but they are completely avoidable when you choose a trusted brand.
With Xeno, you get:
- Stable and durable hardware
- Strong authentication (Palm vein, Face, Fingerprint, PIN)
- Local support and warranty
- Professional installation
- Fire-rated options for HDB and Condo doors
- Gate–door sync technology
- Transparent pricing
Smart locks should make life easier — and with Xeno, they do.