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General Terms and Conditions for Xeno:

1.Acceptance of Terms:
By accessing and using the Xeno website or purchasing our products, you agree to abide by these terms and conditions.

2. Product Information:
Xeno strives to provide accurate and up-to-date information about our products. However, we do not guarantee the completeness, accuracy, or reliability of any content on our website.

3. Ordering and Payment:
Orders placed through our website are subject to acceptance and product availability. Payment details must be accurate and up-to-date. Xeno reserves the right to cancel or refuse any order at our discretion.

4. Shipping and Delivery:
Shipping costs and estimated delivery times are provided during the ordering process. Xeno is not responsible for delays or issues caused by third-party shipping carriers.

5. Returns and Refunds:
Please refer to our separate Returns and Refunds Policy for information on returning products and obtaining refunds.

6. Privacy Policy:
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

7. Intellectual Property:
All content on the Xeno website, including text, graphics, logos, and images, is the property of Xeno and is protected by intellectual property laws. Unauthorized use of our content is strictly prohibited.

8. Limitation of Liability:
Xeno is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website.

9. Changes to Terms:
Xeno reserves the right to update, modify, or revise these terms and conditions at any time. Users are responsible for regularly reviewing this page to stay informed of any changes.

10. App Connectivity:
For app connectivity and smart features to function properly, a stable 2.4GHz Wi-Fi network is required.

By using Xeno’s website or purchasing our products, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Warranty Terms & Conditions for Xeno:

1. Standard Warranty

All XENO Digital Locks come with a 2+1 Years Standard Warranty from the date of installation.
Standard warranty includes:

  • Manufacturing defects
  • Basic technical servicing
  • Hardware and software defects under normal residential usage

2. Additional +1 Year Warranty

  • The additional +1 Year warranty extension may cover parts only.
  • Labour and transportation charges shall be borne by the customer.

3. Full Coverage Extended Warranty
Customers may purchase:

  • 3-Year Full Coverage Warranty
  • 5-Year Full Coverage Warranty
  • This is available at additional cost during purchase or within the eligible warranty upgrade period.

Full Coverage includes:

  • Parts replacement
  • Labour charges
  • Onsite servicing support
  • Technical support assistance
  • Selected component coverage based on product model

4. Warranty Exclusions
Warranty does not cover:

  • Misuse
  • Physical damage
  • Water damage
  • Battery leakage
  • Unauthorized repairs
  • Third-party installation
  • Wear and tear
  • Damage caused by external factors

5. Warranty Activation

  • Warranty starts from the official installation date.
  • If installation is not required, the product warranty starts from the product invoice date.

6. Warranty Claims

  • Proof of purchase or invoice verification may be required.
  • XENO reserves the right to inspect the product before approving any warranty claim.