Frequently Asked Questions

Upgrade every level of your home security with a smart digital lock

1. What’s unique about the Xeno Digital Gate Lock?

Xeno is the first in the market to offer a dual fingerprint and card access system for digital gate locks—maximizing both security and convenience.

2. Can I unlock both my door and gate together?

Yes! With Two Way Synchronization, you can unlock both the main door and gate at the same time, whether you’re inside or outside.

3. Do the locks support facial recognition?

Yes, both the door and gate locks support facial recognition access, giving you hands-free, secure entry.

4. What is the surface finish of the locks?

Both digital locks come in a stylish matt finish for a sleek and modern look.

5. Is the Alexi Pro Max Door Lock fire-rated?

Yes, the Xeno Alexi Pro Max Door Lock is fire-rated for up to 60 minutes, offering added safety in emergencies.

6. What materials are used in these locks?

Unlike many brands that use plastic, both Xeno models are made with high-quality aluminium for better durability and strength.

7. Do I need a gateway to connect to Wi-Fi?

No. Built-in Wi-Fi is included, so there’s no need for an external gateway or hub.

8. Can the lock work during a power failure or when the battery dies?

Yes, the Alexi Pro Max Lock has a manual button inside that allows you to lock/unlock even without battery or power.

9. Which smart home apps and assistants can I use with Xeno locks?

Xeno locks are compatible with the Tuya and Smart Life apps, and also work with Google Assistant and Siri.

10. Does the Alexi Pro Max Door Lock have fixed handles?

Yes, the Alexi Pro Max Door Lock features fixed handles on both the front and back, ensuring solid grip and smooth operation.

11. Can I see who is outside through the gate lock?

Yes, the Xeno X Gate Lock lets you view outside directly through the app.

12. Is there a backup key for the Alexi Door Lock?

Yes, in case of an emergency, the Alexi Pro Max Door Lock can be unlocked with a traditional key.

13. How secure is the Xeno X Gate Lock’s battery cover?

It features a screwless battery cover that is removable only when the lock is unlocked, preventing unauthorized tampering.