🛡️ Premium Protection Policy
Your Warranty is
Already Active.
The moment your Xeno lock is installed, you’re covered. No forms, no approval, no waiting. Register below to unlock bonus benefits — but your core 2-Year warranty needs nothing from you.
Replace
Coverage
Care
Coverage Breakdown
3 Phases of Protection, Clearly Explained
Every Xeno digital lock includes tiered coverage. Manufacturing defects are
covered across all 3 phases — what changes is the remedy at each stage.
- Manufacturing defects → Full unit replacement (not just repair)
- Mainboard & electronic malfunction
- Fingerprint & access system failure
- Internal lock body failure
- All parts, labour, transport & site visits included
- No hidden service charges
- Manufacturing defects → Repair or parts replacement
- Mainboard & electronic malfunction
- Fingerprint & access system failure
- Internal lock body & functional performance issues
- All parts, on-site labour, service visits & transport included
- No hidden service charges for genuine defects
- Manufacturing defect parts remain covered
- Standard service visit fee applies for technician
- Long-term reliability ensured
- Our support doesn’t end at Year 2
- Transparent communication throughout
- Clear diagnosis before any chargeable service
Manufacturing Defects — Covered Across All 3 Phases
A manufacturing defect means the product left the factory faulty — not caused by how you used it. Examples include fingerprint sensors that never worked properly, mainboard failures without physical damage, internal wiring faults, or motors jamming under normal use. Xeno covers this across every phase of your warranty. What changes is the remedy: full replacement in Phase 1, repair in Phase 2, and parts coverage in Phase 3.
No registration.
No paperwork.
Just covered.
Warranty is automatically activated when your lock is installed. There’s nothing you need to do to start your coverage.
No online registration forms
No “submit & wait for approval” process.
No warranty card hunting
No paperwork to keep track of.
No complicated steps
Just contact support. We guide you from there.
Policy Details
What’s Covered & What’s Not
No surprises when you need us. Full transparency, upfront.
✓ Covered
- Manufacturing defects (all 3 phases)
- Internal lock body failure
- Mainboard & electronic malfunction
- Fingerprint & access system failure
- Functional performance issues under normal use
- Parts replacement
- On-site labour & service visits (Year 1–2)
- Transportation
✕ Not Covered
- Unauthorised dismantling or modification
- Intentional misuse or physical damage
- Improper installation not by our authorised team
- Damage from severe external electrical abnormalities
- Natural disasters (fire, lightning, flood, etc.)
- Normal wear and tear of consumable components
WhatsApp Support
Message us anytime — day or night. Our team responds and guides you through any issue.
24-Hour Emergency Hotline
Locked out or urgent fault? Call our dedicated emergency line immediately — we’re always on.
Email Support
For service scheduling, warranty claims, or non-urgent queries, email our team directly.