How to Un-Sync Xeno Alexi Pro / Pro Max Lock with Your Xeno Gate Lock
Looking to separate your Xeno Alexi Pro or Pro Max digital door lock from your Xeno X Gate Lock? Whether you’re resetting your devices, changing locations, or configuring them for independent use, un-syncing the locks is a straightforward process when done correctly.
This guide walks you through the exact steps required to safely unpair your Xeno Alexi Pro/Pro Max and Xeno X Gate Lock—plus, we’ll show you how to reconnect your remote control afterward for seamless usage.
Step-by-Step Guide to Unsync Xeno Alexi Pro / Pro Max with Xeno X Gate Lock
Part 1: Unsync from the Xeno Alexi Pro / Pro Max (Door Lock) / Xeno X Gate Lock
- Press “*” and “#” on the Xeno Alexi Pro / Pro Max / Xeno X Gate Lock keypad to enter the settings mode.
- Enter your Master PIN code (usually set during initial installation).
- Press “2”, then press “4”
This process begins the disconnection from the Xeno X Gate Lock.
OR
Your Xeno Alexi Pro / Pro Max and Xeno X Gate Lock are now successfully unsynced.
Important Note:
Reconnect Your Remote Control
After unsyncing your devices, it’s essential to re-register your remote control with the Xeno X gate lock to ensure smooth remote access.
Part 3: Reconnect the Remote Control to Xeno X Gate Lock
- Press “*” and “#” on the Xeno X Gate Lock.
- Enter your Master PIN code.
- Press “2”, then press “3” to access remote pairing mode.
Smart Lock, Smart Fix — You Did It!
Managing your Xeno smart security system doesn’t need to be complicated. Whether you’re syncing, unsyncing, or customizing your setup, Xeno provides intuitive control over your home’s security features.
If you face any difficulties during this process or need support, don’t hesitate to reach out to the Xeno customer support team or consult the user manual provided with your devices.
Need help with setup or troubleshooting?📞 Contact Xeno Support or visit website.